Idaho Admin. Code r. 31.21.01.206

Current through September 2, 2024
Section 31.21.01.206 - RESPONSIBILITY FOR PAYMENT OF BILLS - RESIDENTIAL CUSTOMERS
01.Customer Defined. For purposes of this rule, "customer" means a customer whose name appears on the utility's regular bill for residential service or who signed a written application for service or other document informing the customer that he or she was assuming an obligation for payment for service.
02.Customer's Responsibility. A utility will not hold a customer responsible for paying an amount owed by anyone who resides at the customer's premises or is a member of the customer's household, but whose name does not appear on the current bill or application for service, unless:
a. The customer signs a written agreement to pay or otherwise expressly accepts responsibility for payment of the other person's bill; or
b. The customer has a legal obligation to pay the other person's bill.
03.Customer Notice. The utility will provide written notice of its intent to add to the customer's bill for current service an amount owed for. The notice may be provided in an electronic format with the customer's consent:
a. Another person's bill; or
b. Service rendered at a former service location, provided that the lapse in service exceeds sixty (60) calendar days.
04.Contents of Notice. The notice must include:
a. The name of the customer of record who owes the bill amount;
b. The service location involved;
c. The time over which the bill amount was accumulated;
d. The amount owed;
e. The reason(s) for adding the bill amount to the customer's bill statement;
f. A statement that payment arrangements may be made on the amount owed;
g. A statement that the customer has the right to contest the utility's proposed action with the utility or the Commission; and
h. The response deadline after which the bill amount will be added to the customer's bill statement.
05.Opportunity to Respond. The utility will give the customer at least seven (7) calendar days from the date of the proposed action to respond to the utility's notice.

Idaho Admin. Code r. 31.21.01.206

Effective July 1, 2024