Section 16.07.19.510 - GRIEVANCESA grievance is a type of complaint about the certification decision that has been made following application to the Department. When an applicant is denied certification, questions the results of the application review process, or is subject to an action that they deem unjustified, the applicant may submit a written grievance to the Department.
01.Grievance Content. The grievance must include:a. The full name, mailing address, phone number, and email contact for the person reporting the grievance; andb. A detailed explanation of the decision that is being contested, from the perspective of the complainant, including any steps already taken to resolve the issue.02.Department Response. The Department will respond within sixty (60) days of receipt of the grievance. This process may include gathering additional information from involved parties.Idaho Admin. Code r. 16.07.19.510