Section 16.04.17.405 - AGENCY QUALITY ASSURANCE PROGRAMEach agency must develop and implement a quality assurance program.
01.What the Quality Assurance Program Verifies. The quality assurance program is an ongoing, proactive, internal review of the agency designed to verify: a. Services are provided in accordance with these rules;b. Sufficient staff are available to meet the needs of each person served;c. Skill training activities are conducted as written in the program plans.d. The rights of a person with disabilities are protected and each person is provided opportunities and training to make informed choices.02.Quality Assurance Program Components. Each agency's written quality assurance program must include:a. Goals and procedures to be implemented to achieve the purpose of the quality assurance program;b. Person, discipline, or department responsible for each goal;c. A system to ensure the correction of problems identified within a specified period of time;d. A method for assessing participant satisfaction at least annually including minimum criteria for participant response and alternate methods to gather information if minimum criteria is not met;e. An annual review of agency's policy and procedure manual signed and dated by the administrator that specifies content of revisions made; andf. An annual review of participant and employee records for complete and current content to meet rules.Idaho Admin. Code r. 16.04.17.405