Section 6-80-94 - Service installation(a) Except as provided in subsection (b), a telecommunications carrier shall respond to a customer's request for service as quickly as practicable. For basic service in high cost areas provided by carriers receiving State or federal universal service fund subsidy and for noncompetitive services, the minimum standards are: (1) Complete installation of service within three days of the receipt of a request in ninety per cent of the requests for basic service;(2) Complete installation of service within thirty days of the receipt of a request in ninety-five per cent of all other requests for service; and(3) Meet installation date commitments in ninety per cent of all service order requests, except where the carrier is unable to meet its commitment due to customer-caused delays and causes beyond the reasonable control of the carrier.(b) A request for a new service requiring line extension or the construction of facilities shall be filled within ninety days of the receipt of the request, unless a delay is unavoidably caused by the unavailability of materials or other situations beyond the reasonable control of the carrier. "Line extension" and "construction of facilities," as used in this subsection, include facility placements for which a permit is required, but do not include drop wires less than three hundred feet in length that connect the carrier's distribution facility to the customer's premises.(c) If a line extension is required or if facilities are not available, the carrier shall inform the customer within ten days of the receipt of an application for service of the estimated completion date.(d) If completion of installation is delayed for a number of requests for telecommunications service due to a shortage of facilities, upon the completion of the facilities the carrier shall give priority to furnishing those services that are essential to public health and safety. In cases of prolonged shortage or emergency, the commission may require the carrier to establish a priority plan, subject to the commission's approval, for clearing held orders.(e) The carrier shall tariff any line extension policy.(f) On a quarterly basis, as specified by the commission, the carrier shall file a report with the commission of all applications for service not met within the time periods specified in the carrier's tariff or in subsections (a) and (b). Repeated delays in providing service, except delays caused by the customer or by factors beyond the reasonable control of the carrier, may constitute grounds for the revocation of the carrier's CPCN or COA.[Eff ] (Auth: HRS §§ 269-6, 269-34 to 43) (Imp: HRS §§ 269-34 to 43)