Haw. Code R. § 17-685.1-4

Current through November, 2024

Section 17-685.1-4 - Processing a claim for replacement of stolen benefits

(a) A claim for the replacement of stolen benefits shall not be processed until a complete and signed attestation is received by the department from the household unit.

(b) The department may contact the household unit to verify and confirm the information provided on the attestation. The review of the claim shall be completed within ten business days from the date the signed attestation was received by the department from the household unit; provided that the department has all the necessary information to verify and make a disposition on the household unit's electronic benefits theft claim.

(c) The department may validate a claim of electronic benefits theft through appropriate means including, but not limited to:

(1) Verification that the attestation is complete and signed by the head of the household unit;

(2) Collateral contacts;

(3) Documentary evidence;

(4) EBT system and processor data transaction history;

(5) Department's call center, eligibility, and case management systems;

(6) Retailers or financial institutions of the ATM at where the electronic benefits theft reportedly occurred; and

(7) News media reports of identified card cloning, card skimming, or other similar fraudulent and electronic theft methods.

Haw. Code R. § 17-685.1-4

[Eff 6/10/2024] (Auth: HRS §§91-3, 91-4, and 346-14; 42 U.S.C. §§ 601, et seq.; 42 U.S.C. § 618; P.L. 117-328, Title IV, §501) (Imp: HRS §§346-14, and 346-155; 45 C.F.R. § 98.50; 45 C.F.R. §§ 260.20, et seq.; P.L. 117-328, Title IV, §501)