Section 16-255-5 - Complaints process An institution shall:
(1) Establish and sustain a complaint procedure that includes clearly understood and published processes for a student to lodge a complaint within the institution, to the department, and to the institution's accrediting agency, if applicable. Information on the complaint procedure shall be reasonably accessible and at a minimum, shall be found in each institution's official catalog and website;(2) Establish and maintain processes within the institution for responding appropriately to complaints and for documenting their resolution;(3) Establish and maintain a process for reporting formal complaints and their resolution to the department, including procedures that ensure that an institution's complaint resolution process has been exhausted before the complaint is elevated to the department; and(4) Establish and maintain a process for working with the department on resolving complaints that have been lodged and not resolved with the institution. [Eff 7/31/2017] (Auth: HRS § 305J-5) (Imp: HRS §§ 305J-5, 305J-17)