Haw. Code R. § 16-131-41
If a subscriber is unable to obtain satisfaction from the cable operator with respect to the quality of the cable signal, the director may require the cable operator to send a technician to accompany a representative from the department to the subscriber's dwelling where a test shall be made at the subscriber's cable terminal to measure the quality of cable signal at that point. In the case of multiple dwelling units such as apartments where the signal is distributed on a bulk basis utilizing a distribution system which does not belong to the cable operator, the test shall be made at the input point where the cable signal interfaces with the distribution system in the building or buildings. If the distribution system within the building or buildings is furnished by the cable operator, then the test shall be made at the subscriber's terminal just the same as in the case of single-family dwellings.
Haw. Code R. § 16-131-41