Section 11-800-30 - GrievanceThe case management agency shall have policies and procedures by and through which a client may present grievances about the operation or services of the case management agency. The policies shall include a provision that a client may choose to present any grievance directly to the department. The case management agency shall:
(1) Inform the client or the client's legal representative of the grievance policies and procedures and the right to appeal in a grievance situation;(2) Provide a written copy of the grievance policies and procedures to the client or the client's legal representative, which includes the names and telephone numbers of the individuals who shall be contacted in order to report a grievance;(3) Obtain signed acknowledgments from the client or the client's legal representative that the grievance policies and procedures were reviewed; and(4) Ensure that operators of residential care facilities serving the case management agency's clients are aware of and comply with the case management agency's policies and procedures for clients' grievances.[Eff 11/13/2018] (Auth: HRS §§ 321-481, 321-482, 321-485, 346-14) (Imp: HRS §§ 321-481, 321-482, 321-485, 346-14)