Section 11-37-73 - Product complaints(a) A hemp processor shall establish and follow written procedures to fulfill the requirements of this section.(b) Review and investigation of product complaints. A qualified person shall: (1) Review all product complaints to determine whether the product complaint involves a possible failure of a hemp product to meet any of the contaminant limits in section 11-37-23 or any other requirements of this chapter, including those requirements that, if not met, may result in a risk of illness or injury; and(2) Investigate any product complaint that involves a possible failure of a hemp product to meet any of the contaminant limits in section 11-37-23 or any other requirements of this chapter, including those requirements that, if not met, may result in a risk of illness or injury.(c) Quality control personnel shall review and approve decisions about whether to investigate a product complaint and review and approve the findings and follow-up action of any investigation performed.(d) The review and investigation of the product complaint by a qualified person, and the review by quality control personnel about whether to investigate a product complaint, and the findings and follow-up action of any investigation performed, shall extend to all relevant batches and records.[Eff 8/9/21; comp 2/24/2022] (Auth: HRS § 328G-4) (Imp: HRS § 328G-4)