Haw. Code R. § 11-218-3.5
Any person who is deaf, hard of hearing, or deaf-blind; or any hearing consumer; as provided in section 11-218-3; shall be provided communication access services when necessary to provide effective communication in any program or activity of a state agency Persons who are deaf, hard of hearing, or deaf-blind who request communication access services for any program or activity may identify and request their preferred providers The requirement for a certified or credentialed provider may be waived if the person who is deaf, hard of hearing, or deaf-blind indicates a preference for someone who does not have a credential or certification The state agency shall document instances when a person requests a provider that does not have a credential or certification.
Haw. Code R. § 11-218-3.5