Rule 570-38-3-.15 - Diversion of Shipments(1) A household goods carrier shall allow for the diversion of shipments that are already being transported or being prepared for transportation under the following conditions: (a) The request for diversion must be made by the customer owning the goods comprising the shipment, the customer who originally contracted with the carrier to provide for transportation of the goods, or an authorized representative or either;(b) The request for diversion must be communicated in writing, either electronically or in print; and(c) The diversion must consist of a change in the name of the recipient of the articles, a change in the destination, a change in the route, any other instructions which are necessary to effect delivery and require an addition to or a change in billing or an additional movement of the shipment, or any combination of the above.(2) When a carrier receives an order for diversion under this Rule, the carrier shall make diligent effort to locate the shipment and effect the desired change, but the carrier shall not be responsible for failure to effect the change ordered unless such failure is due to the error or negligence of the carrier or its authorized representatives or to the extent otherwise required by law or these Rules.(3) A carrier may charge a customer requesting a diversion under this Rule in accordance with the Department's maximum rate tariff from origin to destination via the point of diversion over the route of movement. In no circumstance shall a carrier charge rates in excess of those in the Department's maximum rate tariff.Ga. Comp. R. & Regs. R. 570-38-3-.15
O.C.G.A. §§ 40-1-54; 40-1-118.
Original Rule entitled "Diversion of Shipments" adopted. F. Apr. 21, 2020; eff. May 11, 2020.