Rule 570-38-3-.12 - Moving Guide Required(1) The Department shall publish a "Moving Guide" for the benefit of customers of household goods movers in this state.(2) The Moving Guide published by the Department shall be available to household goods carriers at the Department's website, and the Section shall make available to household goods carriers a copy of the Moving Guide upon reasonable request.(3) Household good carriers shall distribute the Moving Guide to their customers and potential customers as soon as reasonably possible upon being solicited by such customers for transportation services, ancillary services, or estimates for such services, but in any event shall distribute the Moving Guide prior to performing any transportation or ancillary services or otherwise causing the customer to incur any charges.(4) Carriers may distribute the Moving Guide in physical or electronic form by means of electronic mail or delivery, postal mail, or personal delivery. Carriers shall deliver the Moving Guide through a similar means as the customer's solicitation unless the customer specifically requests otherwise. A carrier shall distribute the Moving Guide to customers whose solicitation is by phone by any of the methods listed in this paragraph or by other mutually agreeable means. A customer may consent to or request distribution by any other method. The carrier shall retain a copy of any such consent or request.(5) Carriers shall retain proof of their distribution of the Moving Guide to customers as required by this Rule. Carriers who are unable to demonstrate by documentation that a Moving Guide was distributed as required by this Rule shall be assumed to have failed to comply with this Rule.Ga. Comp. R. & Regs. R. 570-38-3-.12
O.C.G.A. §§ 40-1-54; 40-1-101.
Original Rule entitled "Moving Guide Required" adopted. F. Apr. 21, 2020; eff. May 11, 2020.