Rule 515-7-7-.08 - Methodology for Establishment and Review of Benchmarks and Penaltiesa. The Commission shall determine the appropriate benchmarks necessary to measure whether an EDC has complied with the service quality standards established by the Commission pursuant to this Rule, as well as the appropriate penalties that may be assessed against an EDC that fails to comply with such service quality standards.b. The Commission shall conduct a hearing for the purpose of establishing the appropriate benchmarks to be utilized in determining whether the EDC has complied with the service quality standards established herein, as well as the appropriate penalties to be assessed against an EDC that fails to comply with such service quality standards. Prior to such hearing, the EDC, the Commission Staff and any other interested party shall file any proposed benchmarks and penalties for consideration by the Commission. Following such hearing, the Commission shall issue an Order approving and adopting appropriate benchmarks and associated penalties; andc. Following the establishment of initial benchmarks and penalties, the Commission may conduct hearings periodically for the purpose of reviewing the service quality standards adopted by the Commission, as well as the benchmarks and penalties established as described in Section (b) above. As part of such hearings, the EDC, the Commission Staff and any other interested party may file proposed revisions to the service quality standards, benchmarks and penalties for consideration by the Commission.Ga. Comp. R. & Regs. R. 515-7-7-.08
O.C.G.A. Sec. 46-4-158.1.
Original Rule entitled "Methodology for Establishment and Review of Benchmarks and Penalties" adopted. F. Sept. 3, 2002; eff. Sept. 23, 2002.