Ga. Comp. R. & Regs. 515-3-3-.07

Current through Rules and Regulations filed through October 29, 2024

Rule 515-3-3-.07 - Marketers Obligations

a. The marketer shall be responsible to the EDC for service to the consumer until the EDC has made the physical disconnection.

b. In the event a marketer requests disconnection for a consumer and the consumer makes satisfactory payment of the money owed to the marketer before the consumer is disconnected, the marketer shall send in a paid transaction to the EDC within one (1) business day after receipt of the payment.

c. A marketer shall not refuse to offer a consumer a reasonable payment arrangement at any time prior to physical disconnection by the EDC unless such consumer failed to honor a previous payment arrangement.

d. The marketer shall investigate and respond to complaints of disconnection in error referred by the Commission within one (1) business day of said referral.

e. The marketer shall reasonably confirm that a consumer requesting voluntary disconnection of service is the responsible party of record.

f. The marketer shall submit a notice to disconnect service at a vacated premises to the EDC within five (5) business days following a request for disconnection, unless the consumer indicates otherwise.

g. If the marketer records communications with the consumer, the EDC, or the Commission, regarding disconnections in error, payment arrangements, or a voluntary request for disconnection, or if the marketer receives written or electronic communications from the consumer, the EDC, or the Commission regarding a disconnection in error, a payment arrangement, or a voluntary request for disconnection, then the marketer shall retain copies of such communications for at least six (6) months.

h. The marketer shall not charge a consumer any reconnection fee or any other related charges resulting from a disconnection in error.

i. No marketer shall be authorized to prevent a consumer from obtaining distribution and commodity sales service from another marketer or provider.

Ga. Comp. R. & Regs. R. 515-3-3-.07

O.C.G.A. §§ 46-2-30, 46-4-150et seq. (See especially, 46-4-158.1, 46-4-158.2, 46-4-160)

Original Rule entitled "Filing of Proposed Promotional Practices" adopted. F. Mar. 20, 1990; eff. Apr. 9, 1990.

Repealed: F. Mar. 11, 1991; eff. Mar. 31, 1991.

Amended: New Rule entitled "Marketers' Obligations" adopted. F. Oct. 16, 1998; eff. Nov. 5, 1998.

Amended: F. Sept. 3, 2002; eff. Sept. 23, 2002.

Amended: F. Mar. 30, 2005; eff. Apr. 19, 2005.

Amended: F. Aug. 24, 2018; eff. Sept. 13, 2018.