Ga. Comp. R. & Regs. 515-3-2-.06

Current through Rules and Regulations filed through October 17, 2024

Rule 515-3-2-.06 - Right of the Customer

In the case of a disputed bill, the residential customer shall have the right, after all remedial measures with the utility have failed, to request in writing, or orally to be followed by a request in writing, the Georgia Public Service Commission to investigate the dispute before service may be terminated, provided that such a request must be made within 10 days after the date of the disputed bill. Any late charges assessed in the case of a disputed bill shall be refunded if it is determined that the customer does not owe the bill.

Ga. Comp. R. & Regs. R. 515-3-2-.06

Ga. L. 1878-79 p. 125, 1907 pp. 72, 75, 1922 pp. 143, 144, 1972 pp. 138, 439.

Original Rule entitled "Right of the Customer" adopted as ER. 515-3-2-0.1-.06. F. Nov. 27, 1979; eff. Nov. 21, 1979, to remain in effect until January 1, 1980, as specified by the Agency.

Amended: Permanent Rule of same title adopted. F. Nov. 27, 1979; eff. Jan. 1, 1980, as specified by the Agency.

Amended: F. Oct. 16, 1998; eff. Nov. 5, 1998.