Ga. Comp. R. & Regs. 515-16-6-.07
All motor carriers of household goods shall issue to shippers a copy of the Commission's public information pamphlet for household goods shippers. The pamphlet shall be issued to each shipper prior to the move and shall be provided free of charge. The pamphlet must be provided to the shippers at the time of the first in person contact, or it must be provided to the shipper by mail, e-mail, or facsimile (time allowing) if the move was arranged and confirmed by mail, e-mail, or telephone and no in person contact has been made prior to the day of the move. When the pamphlet is provided by hand delivery, the delivering carrier personnel shall obtain either (1) a written receipt from the customer for delivery of the pamphlet or (2) if the customer is absent and a copy is left at the address of the customer, then carrier personnel making such delivery shall sign a notation on a copy of the pamphlet noting the date and time of delivery. When the pamphlet is provided electronically (e.g., by e-mail or facsimile), the carrier must seek, print and retain an electronic receipt as part of the move documentation file. When the pamphlet is provided by mail, the carrier must obtain a return receipt for such mailed copy. Contents of the pamphlet shall be prescribed by the Commission, and a current copy of such pamphlet shall be maintained on the Commission's website. A carrier's printing such pamphlet from the Commission's website and providing the same in accordance with this Rule shall be sufficient; and a carrier shall retain a copy of the receipt, notated pamphlet, electronic receipt for e-mail or fax transmissions, return mail receipt or such other proof of carrier delivery and/or customer receipt of such pamphlet in the move file for each customer.
Ga. Comp. R. & Regs. R. 515-16-6-.07
Authority O.C.G.A. Secs. 46-7-4, 46-7-22, 46-7-23, 46-7-27.