Section 65C-32.007 - Complaints(1) All complaints shall be in writing to the Department and shall include the following information: (a) Date of the alleged violation of Section 61.21, F.S., or the rules in this chapter;(b) Name of the parenting course;(c) Name of the provider or lead instructor of the course; and,(d) Basis and content of the complaint.(2) The Department shall handle the complaints of non-compliance in the following manner: (a) The Department shall review the rule and designate the rule violation(s) as specified in the complaint;(b) The Department shall notify the provider of the specified alleged rule violation(s) within five (5) business days of receipt of the complaint;(c) The provider shall have the opportunity to respond to the alleged rule violation(s) within 15 business days of the receipt of notice of the alleged rule violation; and,(d) The Department shall determine the validity of the alleged rule violation(s) within 45 calendar days of receipt of the provider's response to the complaint.(3) A letter of non-compliance shall be issued to the provider of the course if the complaint is founded.(4) The provider shall have 60 calendar days after the receipt of the letter of non-compliance to come into compliance.(5) Prior to the final action of denying or revoking approval of a course, the provider shall have the opportunity to request either a formal or informal administrative hearing to show cause as to why the action should not be taken.Fla. Admin. Code Ann. R. 65C-32.007
Rulemaking Authority 61.21(3)(e) FS. Law Implemented 61.21 FS.
New 11-25-07, Amended by Florida Register Volume 42, Number 066, April 5, 2016 effective 4/17/2016.New 11-25-07, Amended 4-17-16.