The provisions of this section shall govern the disposition of disputed snow emergency fares.
The passenger(s) disputing a snow emergency fare shall file a written explanation of the nature of the dispute, along with a copy of the receipt required by § 804.11, with the District of Columbia Taxicab Commission.
In the event the taxicab operator did not furnish a receipt as required, the passenger shall provide a statement to that effect in the written explanation required by § 805.
Upon receipt of the written dispute the Office of Taxicabs shall determine the validity of the dispute and take the appropriate steps to resolve the matter.
If the Office is unable to resolve the matter within thirty (30) days after receipt of the written complaint, the matter shall be forwarded to the Office of Administrative Hearings pursuant to the Office of Administrative Hearings Establishment Act of 2001, effective March 6, 2002 (D.C. Law 14-76; D.C. Official Code §§ 2-1831.01, et seq. (2007 Repl.; 2011 Supp.)), for disposition as a complaint.
D.C. Mun. Regs. tit. 31, r. 31-805