The Board shall receive, at any time during the registration period, complaints from any person, or an ANC in the affected ward, alleging a violation by a cultivation center, dispensary, or testing laboratory or employee, officer, or affiliate thereof. Complaints shall be in writing and set forth enough information to allow the Board staff to investigate the matter, which shall include at a minimum:
In addition to written complaints identifying the complainant, any person may make an anonymous complaint in writing to the Board or orally to any ABCA investigator. Anonymous complaints shall be investigated to the best of the Board's ability but may result in no action being taken if the anonymous complainant fails to provide the Board or the ABCA investigator with adequate information.
Nothing in this chapter shall preclude the Board from initiating an investigation on its initiative if it finds that there exists a reasonable basis to believe that there is a violation of the regulations or Act.
Upon receiving a complaint, the Board may, in its discretion, request that the cultivation center, dispensary, or testing laboratory complained of answer the complaint within ten (10) days of receipt of the complaint. The Board shall attach a copy of the complaint to the request or shall describe the acts alleged in the complaint. The cultivation center, or dispensary or testing laboratory may respond either personally or through a legal representative.
If the Board receives a written response from a cultivation center, dispensary, or testing laboratory, it may, in its discretion, send a copy of the response to the complainant and request a written reply within a time period determined by the Board.
At any point during the course of the investigation or inquiry into the complaint, the Board may determine that there is not and will not be sufficient evidence to warrant further proceedings. In such event, the Board shall dismiss the complaint.
If the Board determines, after an investigation, that there is otherwise reason to believe that the acts alleged occurred and constitute a violation of the regulations or the Act, the Board may fine the registration holder pursuant to the Civil Infractions Act, or initiate an action to suspend or revoke the registration.
All written complaints as set forth under §§ 6200.1, which identify the complainant by name and address, shall be acknowledged in writing by the Board within thirty (30) days of receipt of the complaint. At the conclusion of the matter, the Board shall advise the complainant of the action that the Board has taken on the matter.
The Board shall maintain records documenting complaints received and the action taken in response to the complaint.
D.C. Mun. Regs. tit. 22, r. 22-C6200