When used in this chapter, the following terms and phrases shall have the meanings ascribed:
Complete complaint - a signed complaint, together with all the other necessary documents and agreements as defined in §§ 1402.2 and 1402.8.
Panel - one or more arbitrators selected to hear consumer claims pursuant to D.C. Law 5-162.
Respondent - any manufacturer, its dealer, or agent, or provider of any good or service that is subject to a claim filed under the Act.
D.C. Mun. Regs. tit. 16, r. 16-1499