D.C. Mun. Regs. tit. 15, r. 15-3799
When used in this chapter, the following terms and phrases shall have the meaning ascribed:
Abandoned Calls - Calls to the Natural Gas Utility that are terminated by the customer after the customer selects the menu option and is placed in the queue and has been in queue at least thirty seconds, but has not yet reached a customer service representative or any other automated response system.
Abnormal Operating Condition - A condition that may indicate failure of gas piping integrity or a deviation from normal operation or a malfunction of a component on gas piping infrastructure that may result in a hazard(s) to persons, property or the environment.
Call Abandonment Rate - The annual number of Abandoned Calls divided by the total number of calls the Natural Gas Utility received.
Call Answering - A process whereby a Natural Gas Utility representative, voice response unit, or other automated operator system is ready to render assistance or ready to accept information necessary to process a customer's call. An acknowledgement that the customer is waiting on the line does not constitute an answer.
Code 1 Orders - Gas leak or customer reported odor complaint calls involving a strong gas leak, carbon monoxide, illness, broken service main or gaslight, fire in progress, explosion, uncontrolled appliance heat, steam or noise, gas blowing or hissing, second call, or pressure alarm.
Code 2 Orders - Gas leak or customer reported odor complaint calls involving a "medium" gas leak, or noise.
Code 3 Orders - Gas leak or customer reported odor complaint calls involving a "slight" gas leak.
Commission - Public Service Commission of the District of Columbia.
Condensate Drips - Devices installed on low pressure natural gas distribution system at its lowest elevation to facilitate collection of condensates such as ground water or other liquids infiltrating the gas piping.
Dispatch - Unit of the Natural Gas Utility that receives calls, disseminates information and assigns service calls to technicians and field crews, and acknowledges their feedback during responses to gas leaks, incidents and emergencies.
Distribution Line - Gas pipelines that provide natural gas delivery service to customers.
Gas Emergency - Any sudden and unexpected situation where leakage, blowing gas, loss of gas pressure, an overpressure condition, or loss of telemetry or control-system has caused or may cause serious injury or damage to life and/or property. Examples of emergencies include gas- fed fires, explosions involving gas, escaping gas, unplanned supply interruptions, releases of hazardous material, carbon monoxide poisonings, and odorant releases.
Gas Main - A distribution line that serves as a common source of supply for more than one service line.
Gas Main Segments - Each part of a gas distribution line that serves as a common source of supply for more than one service line.
Gas Pipeline Facility - A pipeline, a right of way, a building, or equipment used in transporting natural gas or treating natural gas during its transportation.
Grade 1 - A leak that presents an immediate or probable hazard to persons or property, and requires immediate repair or continuous action until the conditions are no longer hazardous;
Grade 2 - A leak that is recognized as being non-hazardous at the time of detection, but requires scheduled repair based on probable future hazard; and
Grade 3 - A leak that is non-hazardous at the time of detection and can be reasonably expected to remain non-hazardous.
High Pressure (HP) System - A gas pipeline in which the gas pressure is higher than the pressure provided to the customer. Typically, high pressure pipelines operate over sixty (60) pounds per square inch gauge (psig) and are not transmission pipes.
Interruption Duration - The period of time, truncated or rounded to the nearest minute, during which a Reportable Service Outage occurs.
Incident - An event involving the release of natural gas that interrupts normal operations. An incident is an event that involves the release of gas and a death or injury requiring in-patient hospitalization or property damage or costs of $5,000 or more to the Natural Gas Utility, or an event receiving media attention or that requires closing a public street.
Leak Survey - A systematic inspection of a pipeline for the purpose of finding leaks on a gas piping system. Leakage surveys may be done with or without instruments, depending on the class location and type of system.
Limited Service Outage(s) (LSO) - Customer service outage(s) caused by failure of gas piping integrity or a deviation from normal operation or a malfunction of a component on gas piping infrastructure affecting twenty-five (25) to one hundred (100) customers and lasting more than eight (8) hours.
Low Pressure (LP) System - A gas pipeline in which the pressure is substantially the same as the pressure provided to the normal residential customer. Low pressure lines normally operate at 7.8 inches water column.
Medium Pressure (MP) System - A gas pipeline in which the gas pressure is higher than the pressure provided to the customer. Typically, medium pressure pipelines operate higher than the LP System (at 7.8 inches water column) up to sixty (60) pounds per square inch gauge (psig).
Natural Gas - Is a gaseous flammable fossil fuel consisting primarily of methane.
Natural Gas Service Provider - A natural gas supplier, including an Aggregator, Broker, or Marketer, who generates or produces natural gas, sells natural gas, or purchases, brokers, arranges, or markets natural gas for sale to customers.
Natural Gas Supplier - A licensed Person, broker, or marketer, who generates natural gas; sells natural gas; or purchases, brokers, arranges or markets natural gas for sale to customers.
Natural Gas Utility - The company that owns or controls the distribution facilities required for the transmission and delivery of natural gas to customers, provides sales service and delivery of distribution service of natural gas, and is regulated by the Public Service Commission of the District of Columbia.
Normal Business Hours - Monday through Friday, 8:00 a.m. to 9:00 p.m., and Saturday, 8:00 a.m. to 4:30 p.m. (except major holidays). The main office serves customers Monday through Friday (except holidays) from 8:30 a.m. to 4:30 p.m. The Anacostia office accepts bill payments by check or money order only, Monday through Friday (except holidays), 8:00 a.m. to 4:00 p.m. All other hours including, holidays and Sunday are designated as non- normal business hours.
Occupational Safety and Health Administration (OSHA) 300 log (OSHA 300 Log) - A log of all recordable occupational injuries and illnesses on forms approved by OSHA. This form is called OSHA 300 Log. It is regularly updated by OSHA. OSHA 300 Log shall be used to record each case within seven (7) calendar days after the employer received information that a recordable work-related injury or illness has occurred.
Office of the Commission Secretary (OCMS) - Secretary of the Public Service Commission of the District of Columbia.
Office of Compliance and Enforcement (OCE) - Office of Compliance and Enforcement of the Public Service Commission of the District of Columbia.
Office of the People's Counsel (OPC) - Office of the People's Counsel of the District of Columbia.
On Cycle Meter Reads - The service period that a customer's bill is read during the course of each month.
Outside Assistance - Resources not routinely used by a Natural Gas Utility for service restoration. Natural Gas Utility resources transferred among utility operating areas are not considered outside assistance.
Pipeline - All parts of those physical facilities through which gas moves in transportation, including pipe, valves, and other appurtenance attached to pipe, compressor units, metering stations, regulator stations, delivery stations, holders, and fabricated assemblies.
Pipeline Facility - New and existing pipeline, rights-of-way, and any equipment, facility, or building used in the transportation of gas or in the treatment of gas during the course of transportation.
Pipeline Network - The group or system of interconnected gas transmission and distribution lines.
PSIG - Pounds per square inch gauge.
Regulator Station - A facility for controlling the pressure and flow of natural gas serving a distribution system.
Reportable Service Outage(s) - Customer service outages caused by failure of gas piping integrity or a deviation from normal operation or a malfunction of a component on gas piping infrastructure affecting more than one hundred (100) customers and lasting more than eight (8) hours; or any outage occurring at a Master-Metered Apartment Building (as defined in 15 DCMR § 499.1) affecting more than one hundred (100) residential units.
Service Line - A distribution line that transports gas from a common source of supply to an individual customer, to two adjacent or adjoining residential or small commercial customers, or to multiple residential or small commercial customers served through a meter header or manifold. A service line ends at the outlet of the customer meter or at the connection to a customer's piping, whichever is further downstream, or at the connection to customer piping if there is no meter.
Telephone Service Factor - The percentage of calls answered within a specified amount of time. For example, if the service level time is set at thirty (30) seconds and seventy (70) percent of calls are answered in less than thirty (30) seconds, then the telephone service factor is seventy (70).
Transmission Line - A pipeline, other than a gathering line, that:
D.C. Mun. Regs. tit. 15, r. 15-3799