D.C. Mun. Regs. tit. 15, r. 15-3199
When used in this chapter, the terms and phrases defined in this section shall have the meaning ascribed:
Cable Operator - any person or group (A) who provides cable service over a cable system and directly or through one or more affiliates owns a significant interest in such cable system, or (B) who otherwise controls or is responsible for, through any arrangement, the management or operation of such a cable system.
Customer Service Representative - a person employed or contracted by a cable operator to assist, or provide service to, subscribers, whether by answering telephone calls, managing repair or installation orders, answering subscribers' questions, receiving and processing payments, or performing other customer service-related tasks.
OCT - District of Columbia Government Office of Cable Television.
Standard Installation - any installation to a residence from the cable operator's existing network that does not exceed two hundred fifty (250) feet or as defined by an applicable franchise agreement.
Subscriber - a person who lawfully receives or requests to receive cable service of any sort from a cable operator. The term shall have the same meaning as the term "customer".
Unusual Circumstance - a special occasion when the cable operator voluntarily suspends its normal operations, such as a staff meeting. The term does not include suspensions of operations caused by emergency circumstances outside of the control of the cable operator, such as a natural disaster or any identified force majeure.
Website - an Internet website dedicated to local subscribers of a District of Columbia cable operator. The website may be a part of a cable operator's larger website.
D.C. Mun. Regs. tit. 15, r. 15-3199