When used in this chapter, the following terms and phrases shall have the meaning ascribed:
Commercial Customer - a non-residential customer of a utility. Non-residential customers shall include electric customers served from the master-metered apartment tariff.
Complainant - a non-residential customer who files a complaint regarding utility service with a utility or the Public Service Commission of the District of Columbia.
Office of Consumer Services - that division within the Public Service Commission of the District of Columbia which has been designated to handle customer complaints against utilities in accordance with this chapter.
D.C. Mun. Regs. tit. 15, r. 15-1899