16 Del. Admin. Code § 2000-2021
Current through Register Vol. 28, No. 7, January 1, 2025
Audit and Recovery Management Services (ARMS), in its investigatory role, has authority to close DSS cases. ARMS, however, cannot entertain reapplications which must be handled through the DSS intake structure.
Recipients inquiring regarding termination of assistance generally reach the ARMS investigator whose name appeared on the DCIS-generated notice of advance action announcing the termination. ARMS will refer clients back to their DSS workers in accordance with the following procedure:
| . | ARMS will explain the action taken and the steps necessary to resolve the problem (i.e., call your worker at Pool xxx to reapply). |
| . | ARMS will then call the Pool worker to alert them that the client will be calling. The ARMS worker will brief the DSS worker on the case status so that the DSS worker can follow through on any controversial information. If appropriate, arrangements to deliver the case record should also be discussed. |
16 Del. Admin. Code § 2000-2021