16 Del. Admin. Code § 3350-7.0

Current through Register Vol. 28, No. 3, September 1, 2024

Section 3350-7.0 - Patient Rights

7.1 The home health agency must provide the patient with a written notice of the patient's rights during the initial assessment visit or before initiation of care.

7.2 Each patient shall have the right to:

7.2.1 Be treated with courtesy, consideration, respect and dignity;

7.2.2 Be encouraged and supported in maintaining one's independence to the extent that conditions and circumstances permit, and to be involved in a program of services designed to promote personal independence;

7.2.3 Self-determination and choice, including the opportunity to participate in developing one's plan of care;

7.2.4 Privacy and confidentiality;

7.2.5 Be protected from abuse, neglect, mistreatment, financial exploitation, solicitation and harassment;

7.2.6 Voice grievances without discrimination or reprisal;

7.2.7 Be fully informed, as evidenced by the patient's written acknowledgment of these rights, and of all rules and regulations regarding patient conduct and responsibilities;

7.2.8 Be fully informed, at the time of admission into the program, of services and activities available and related charges;

7.2.9 Be served by individuals who are properly trained and competent to perform their duties; and

7.2.10 Refuse care and to be informed of possible health consequences of the refusal.

7.3 The agency must establish a process for the prompt resolution of grievances, which must include:

7.3.1 The procedure for the submission of a written or verbal grievance;

7.3.2 The timeframes for review of the grievance and the provision of a response; and

7.3.3 A written notice of the decision to the patient/representative that contains the name of the agency contact person, the steps taken on behalf of the patient to investigate the grievance, the results of the grievance process, and the date of completion.

16 Del. Admin. Code § 3350-7.0

12 DE Reg. 1217 (03/01/09)
25 DE Reg. 527( 11/1/2021) (Final)