Conn. Agencies Regs. § 20-344-19
Current through October 16, 2024
Before a set is removed from the customer's home to the shop for diagnosis, the dealer shall notify the customer if there is a minimum charge to determine the extent of the repair to the chassis or whether or not such determination would be grouped on a flat charge basis with all labor of which the technician removing the chassis can state the price immediately to the customer. Whenever an estimate is requested by the customer, there must be mutual agreement as to the amount before the dealer proceeds to repair the set.
Conn. Agencies Regs. § 20-344-19