Section 16-247g-6 - Telephone answering standards(a) Each company shall have sufficient employees on duty to respond promptly and accurately to all inquiries, complaints and other service requests made to it by telephone.(b) Each company shall provide for an answering service or other means to receive emergency calls during non-business hours.Conn. Agencies Regs. § 16-247g-6
Adopted effective November 8, 2000