Section 16-245-3 - Post-licensing requirements(a) In addition to the conditions described in subsection (g) of section 16-245 of the Connecticut General Statutes, it shall be a condition of continuing licensure for an electric supplier to provide: (1) Any and all information requested by the Authority for the purpose of compiling disclosure reports required pursuant to section 16-245p of the Connecticut General Statutes;(2) Any and all information requested by the Authority in its implementation of section 16-245x of the Connecticut General Statutes; (3) Accurate renewable energy portfolio standards compliance filings in the form prescribed by the Authority pursuant to section 16-245a-1(a) of the Regulations of Connecticut State Agencies; and(4) Not later than October 1 of each year, any and all information that the electric supplier is required to provide pursuant to section 16-245y(b) of the Connecticut General Statutes.(b) Not less than twenty days before an electric supplier executes its first contract for the sale of electric generation services to an end user, the electric supplier shall file with the Authority an affidavit attesting to the electric supplier's capability to exchange data necessary for the establishment and maintenance of a customer's account with the electric distribution company or companies serving the area or areas the electric supplier intends to serve. The affidavit shall attest to the successful completion of a "test run" between the electric supplier's computer systems and the electric distribution company's or companies' computer systems. The electric supplier shall serve such affidavit on the electric distribution company or companies serving the area or areas the electric supplier intends to serve. For purposes of this subsection, "test run" shall mean an exchange of data necessary to establish and maintain a customer's account, including, but not limited to, account administration, usage and billing, and payments and adjustments. The affidavit shall create a rebuttable presumption that the electric supplier is capable of electronically exchanging data necessary for the establishment and maintenance of a customer's account with the electric distribution company or companies serving the area or areas the electric supplier intends to serve.(c) An electric supplier shall maintain its internet website to include the following: (1) The electric supplier's official name and trade name or names, if any;(2) All Authority docket numbers and titles pertaining specifically to the electric supplier to show its regulatory history in Connecticut, including all licensing and review dockets and history of dockets of companies acquired through mergers or license transfers, and all Authority investigation dockets that have been concluded;(3) Customer service contact information, including a phone number at which a live company representative (i.e., not an answering service) shall be available during normal business hours;(4) Authority contact information; and(5) Any other information which the Authority deems necessary.(d) For purposes of this subsection, "aggregated customer" means a customer who is assisted by an electric aggregator, as defined in section 16-1 of the Connecticut General Statutes, in the purchase of electric generation services from an electric supplier. Not less than forty-five days before an aggregated customer contracts with an electric supplier, and not more than sixty days before any renewal, extension, or modification of such contract, the electric aggregator shall issue to the aggregated customer a notice containing the following information: (1) The name, address, email address, and toll-free customer service telephone number of the electric supplier that provides electric generation services under the aggregation offer; and(2) The rate for electric generation services stated in the aggregation offer, or a description of how electric generation services are charged to customers under the aggregation offer.Conn. Agencies Regs. § 16-245-3
Adopted effective June 9, 1999; Amended October 7, 2004; amended 7/24/2024