Part VI - Customer Relations
- Section 16-333-9 - Information
- Section 16-333-9a - Description of services
- Section 16-333-9b - Credit policies/late charges
- Section 16-333-9c - Billing practices
- Section 16-333-9d - Notice to the department and subscribers of changes in billing
- Section 16-333-9e - Information on bills
- Section 16-333-9f - Subscriber complaint information
- Section 16-333-9g - Bill payment due date
- Section 16-333-9h - Determination of delinquency
- Section 16-333-9i - Late charge/termination notice period
- Section 16-333-9j - Maximum late charge penalty
- Section 16-333-9k - Return check charge
- Section 16-333-9l - Customer complaint procedure
- Section 16-333-9m - Company response to customer complaints
- Section 16-333-9n - Procedures to contest disposition of complaint
- Section 16-333-9o - Company response to contested disposition of complaint
- Section 16-333-10 - Termination for non-payment
- Section 16-333-10a - Department of public utility control review