Section 16-244c-13 - Notice by electric supplier on termination proceedings(a) No later than fifteen days after ISO initiates a termination proceeding against an electric supplier, such electric supplier shall notify the department, the electric distribution companies and the Connecticut customers of such termination proceeding.(b) No later than fifteen days after the department initiates a proceeding to terminate or revoke an electric supplier's license, such electric supplier shall notify the electric distribution companies and the Connecticut customers of such proceeding.(c) Any notice provided pursuant to subsection (a) or (b) of this section shall be (1) sent by first-class mail to (A) the department, if applicable; (B) every electric distribution company that serves the electric supplier's Connecticut customers; and (C) every Connecticut customer with whom the electric supplier has contracted to provide electric generation services; (2) published as a public notice once a week for six consecutive weeks in such newspapers as will serve to substantially inform such electric supplier's Connecticut customers; and (3) placed on such electric supplier's internet web site for a period of not less than 30 days.(d) Any notice provided pursuant to subsection (a) or (b) of this section shall contain, at minimum, the following information:(1) the electric supplier's name and current business address;(2) the name, address and toll-free telephone number of a contact person to whom questions can be directed;(3) the reason for the termination or revocation proceeding and a description of such proceeding; and(4) the date on which the termination or revocation proceeding was initiated and the date by which such termination proceeding is expected to be resolved.(e) Any notice mailed to Connecticut customers pursuant to this section shall be sent to the customer of record at the customer's billing address, and contain the following, in addition to the information required by subsection (d) of this section: (1) A statement, in bold print, advising that such electric supplier may be prohibited from doing business in Connecticut by the end of the termination or revocation proceeding and that the customer will be placed on back-up service at that time;(2) The estimated date, in bold print, by which the customer must elect and contract with another electric supplier to avoid being placed on back-up service; the rate, in bold print, of the back-up service at which the customer will be charged; and the terms and conditions of such back-up service;(3) The most current list, as maintained by the department, of all electric suppliers licensed in Connecticut;(4) The name, address and toll-free telephone number of the electric distribution company for customer service inquiries; and(5) The department's address, internet web site and customer service telephone number.Conn. Agencies Regs. § 16-244c-13
Adopted effective November 2, 1999