Section 12-865-34 - Voiding and Cancelling Wagers(a) For the purpose of this section a voided wager and a cancelled wager shall have the same meaning.(b) Void notifications from an online gaming operator for the following instances shall be documented in a change log to be submitted to the department weekly, or at such longer interval as deemed appropriate by the department: (1) A change in the venue where a sporting event was scheduled to be held occurs after a patron has placed a wager;(2) Bets received on sporting event players that take no part in the sporting event;(3) Bets received for an act, or set of acts, to be performed during a sporting event when such act or acts does not occur, for example punt return yardage but no punts occur and zero was not an available wager amount;(4) Bets received on a sporting event that is cancelled or delayed for more than twenty-four hours beyond the originally scheduled start time of the sporting event;(5) Bets received on whether a team will qualify to participate in post-season competitions when the number of teams allowed to participate in the post-season changes after a patron has placed a wager;(6) Changes to the format or number of participants scheduled to participate in a particular phase of a sporting event or that particular phase is not played at all; and(7) When a patron requests a wager be cancelled or modified prior to the commencement of the sporting event due to an error in communicating the type, amount or parameters of the wager or an error of a sports wagering retailer employee entering such transaction in the electronic wagering platform.(c) The change log for void requests shall include the type of wager by market, the sporting event or events associated with the wager, the date or dates when the sporting event occurred or was scheduled to occur, and any other information required by the department to properly identify and assess the impact of the voided transactions.(d) For any transaction where an online gaming operator may void a wager, with or without prior authorization by the department, the online gaming operator shall submit an internal control policy for voiding wagers and subsequent allocation of patron funds pursuant to section 12-865-27(a)(6) of the Regulations of Connecticut State Agencies. The policy for voiding wagers shall also be included in the terms and conditions and house rules.(e) For all void requests that are not set forth in subsection (b) of this section, the online gaming operator shall submit a written void request to the department describing the reason for the request and including the names of patrons impacted, the date and time of the event, and the type and amount of wagers. The online gaming operator shall provide any additional information requested by the department to review and approve the void request. The online gaming operator shall not void such wagers until written approval is received by the department.Conn. Agencies Regs. § 12-865-34