4 Colo. Code Regs. § 723-5-5409
Current through Register Vol. 48, No. 1, January 10, 2025
Section 4 CCR 723-5-5409 - Restoration of Service(a) Unless prevented from doing so by safety concerns or exigent circumstances, a utility shall restore, without additional fee or charge, any discontinued service which was not properly discontinued or restored as provided in rules 5407, 5408, and 5409.(b) A utility shall restore service if the customer does any of the following: (I) pays in full the amount for regulated charges shown on the notice and any deposit and/or fees as may be specifically required by the utility's tariff in the event of discontinuance of service;(II) pays any reconnection and collection charges specifically required by the utility's tariff, enters into an installment payment plan, and makes the first installment payment, unless the cause for discontinuance was the customer's breach of such an arrangement;(III) presents a medical certification, as provided in subparagraph 5407(e)(IV); or(IV) demonstrates to the utility that the cause for discontinuance, if other than non-payment, has been cured.(c) Unless prevented by safety concerns or exigent circumstances, a utility shall restore service to a customer who has completed an action in paragraph (b) within 24 hours (excluding weekends and holidays) of the time that the customer completes an action in paragraph (b), or within 12 hours of the time that the customer completes an action in paragraph (b) if the customer pays applicable after-hours charges and fees established in tariffs. The utility must exercise its best efforts to restore service for customers meeting requirements of paragraph (b) on the same day of a service discontinuance.(d) The utility must resolve doubts as to whether a customer has met the requirements for service restoration under paragraph (b) in favor of restoration.42 CR 07, April 10, 2019, effective 4/30/201945 CR 17, September 10, 2022, effective 9/10/202245 CR 17, September 10, 2022, effective 9/30/2022