4 Colo. Code Regs. § 723-3-3305
Current through Register Vol. 47, No. 20, October 25, 2024
Section 4 CCR 723-3-3305 - Meter Testing Upon Request(a) If a customer disputes the accuracy of meter or disputes the billing that implicates the accuracy of a meter, the utility furnishing metered electric service shall inform the customer of his rights to have the meter tested as specified in this rule. Within 30 days of a customer's request, the utility shall remove the meter and test the meter's accuracy using standardized testing equipment (commonly referred to as a "shop test") or test the meter's accuracy using standardized testing equipment in the field (commonly referred to as a "field test"). The test shall be conducted free of charge if the meter has not been tested within the previous 12 months; otherwise, the utility may charge a fee for performing the test. The utility shall provide a written report of the test results to the customer and shall maintain the report on file for at least two years. If, upon completion of the shop or field test, the disputed meter is found to be inaccurate beyond the limits prescribed in rule 3302, it shall be deemed out of compliance.(b) Should a customer request and receive a meter test as prescribed in paragraph 3305(a) and continue to dispute the accuracy of the meter or the billing that implicates the accuracy of the meter, the utility shall inform the customer of his right to request independent testing of the meter. Upon the customer's request, the utility shall make the disputed meter available for independent testing by a qualified meter testing facility of the customer's choosing. The customer is not entitled to take physical possession of the disputed meter. To be a qualified meter testing facility, the testing facility must be capable of testing the meter to meet all meter standards and requirements required by these rules.(c) If, upon completion of an independent test as prescribed in paragraph 3305(b), the disputed meter is found to be accurate within the limits of rule 3302, the customer shall bear all costs associated with conducting the test. If, upon completion of an independent test as prescribed in paragraph 3305(b), the disputed meter is found to be inaccurate beyond the limits prescribed in rule 3302, the meter shall be deemed out of compliance and the utility shall bear all costs associated with conducting the test.(d) Each utility shall identify in its tariff the rates, terms, and conditions for all fees associated with customer-requested meter testing conducted within 12 months of a prior test.(e) If a meter is deemed out of compliance under this rule, the utility shall inform the customer of his right to request a refund pursuant to rule 3402.38 CR 17, September 10, 2015, effective 9/30/201539 CR 06, March 25, 2016, effective 4/14/201639 CR 08, April 25, 2016, effective 5/15/201640 CR 22, November 25, 2017, effective 12/15/201742 CR 03, February 10, 2019, effective 3/2/201942 CR 07, April 10, 2019, effective 4/30/201942 CR 09, May 10, 2019, effective 5/30/201943 CR 08, April 25, 2020, effective 5/15/202043 CR 12, June 25, 2020, effective 7/15/202043 CR 20, October 25, 2020, effective 11/14/202044 CR 13, July 10, 2021, effective 7/30/202144 CR 24, December 25, 2021, effective 1/14/202245 CR 18, September 25, 2022, effective 10/15/202246 CR 02, January 25, 2023, effective 2/14/2023