4 Colo. Code Regs. § 723-2-2307

Current through Register Vol. 47, No. 20, October 25, 2024

Section 4 CCR 723-2-2307 - Local Exchange Service Standards

(a) As part of its obligation to provide adequate basic local exchange service in areas where HCSM support is provided, each HCSM recipient shall construct and maintain its telecommunications network so that the instrumentalities, equipment, and facilities within the network shall be adequate, efficient, just, and reasonable in all respects in order to provide the following services or capabilities to each of its customers within its service area:

(I) individual line service or its functional equivalent constructed and maintained to meet the general parameters and characteristics of rule 2337;

(II) voice grade access to the public switched network;

(III) the local exchange usage necessary to place calls to or receive calls from all local exchange access lines within a Commission approved local calling area;

(IV) access to emergency services;

(V) access to toll services;

(VI) customer billing to the extent described in rule 2304;

(VII) public information assistance to the extent described in rule 2306;

(VIII) access to operator services;

(IX) provisioning of service during maintenance or emergencies to the extent described in rule 2335; and

(X) any HCSM recipient must offer basic local exchange service by itself as a separate offering; however, this subparagraph does not preclude the HCSM recipient from also offering basic local exchange service packaged with other services.

(b) In order to maintain a reasonable uniformity between all localities in the state for adequate basic local exchange service in the ordinary course of its business, each HCSM recipient shall construct and maintain its telecommunications network so as to provide for universal (i.e., ubiquitous) availability of the following services or capabilities when requested by a customer within areas where HCSM support is provided:

(I) the basic service standard defined in paragraph 2307(a);

(II) E 9-1-1 service, either by providing the necessary facilities and identification (name/number, etc.) information to a BESP or as provided by the LEC under rules 2130 through 2159; and

(III) services to which the customer may voluntarily subscribe:

(A) services that deny or limit access to providers of interexchange service; and

(B) services that deny access to other information service providers.

(c) In areas where HCSM support is provided, local calling areas as established by the Commission shall meet either the community of interest or incremental extended service criteria. Any HCSM recipient shall provide at least one option to its customers that includes that same local calling area, unless modified by order of the Commission. In general, and to the extent possible, each local calling area shall:

(I) allow customers to place and receive calls without payment of a toll charge to 9-1-1, their county seat, municipal government, elementary and secondary school districts, libraries, primary centers of business activity, police and fire departments, and essential medical and emergency services;

(II) be provided in both directions between the two exchange areas; and

(III) not exhibit any discontinuities (i.e., an exchange area physically located between two exchanges that is not included in a local calling area that serves the two exchanges).

4 CCR 723-2-2307

39 CR 21, November 10, 2016, effective 12/1/2016

40 CR 15, August 10, 2017, effective 9/1/2017

41 CR 03, February 10, 2018, effective 3/2/2018

42 CR 02, January 25, 2019, effective 2/14/2019

42 CR 07, April 10, 2019, effective 4/30/2019

43 CR 02, January 25, 2020, effective 2/14/2020

43 CR 17, September 10, 2020, effective 8/17/2020

44 CR 17, September 10, 2021, effective 8/11/2021

44 CR 18, September 25, 2021, effective 10/15/2021

45 CR 03, February 10, 2022, effective 12/29/2021

45 CR 01, January 10, 2022, effective 1/30/2022

46 CR 05, March 10, 2023, effective 3/30/2023