4 Colo. Code Regs. § 723-2-2742

Current through Register Vol. 48, No. 1, January 10, 2025

Section 4 CCR 723-2-2742 - Abbreviated Dialing Codes

(a) The following abbreviated dialing codes have been designated and assigned by the FCC and shall be used for the FCC's stated purpose in Colorado:

(I) 2-1-1 - Community Information and Referral Services;

(II)3-1-1 - Non-emergency governmental police and other governmental service information;

(III) 5-1-1 - Traffic and Transportation Information;

(IV) 7-1-1 - Telecommunications Relay Service;

(V) 8-1-1 - Advanced Notice of Excavation Activities; and

(VI) 9-1-1 - Emergency Service.

(b) The following abbreviated dialing codes are commonly used for the FCC's stated purpose in Colorado, but may be used for other purposes:

(I) 4-1-1 - Directory Assistance and Directory Assistance Call Completion; and

(II) 6-1-1 - Repair Service.

(c) A provider in Colorado may assign or use N-1-1 dialing codes only as directed by the Commission.

(d) The following limitations apply to a provider's use of N-1-1 dialing codes for internal business and testing purposes:

(I) the provider's use shall not interfere with the assignment of such numbers by the FCC or with the North American Numbering Plan (NANP); and

(II) the provider's use shall be discontinued upon 30-days' notice if the dialing code is reassigned on a statewide or nationwide basis, provided that the code not be reassigned earlier than six months after the provider's use is discontinued in order to allow sufficient time for customer education regarding the discontinuance and reassignment of the dialing code.

(e) An entity submitting a petition for use of an abbreviated dialing code established by the Commission, shall be granted use of that dialing code if it is found to meet a public benefit standard outlined in this rule. Any petitioner that is granted the authority to offer N-1-1 access shall comply with this rule and any provisions set out in the Commission decision granting such authority.

(I) Assignment of N-1-1 abbreviated dialing code. The assignment of N-1-1 abbreviated dialing code will be considered by the Commission upon:

(A) the Commission's own motion; or

(B) the petition of an information and referral organization, governmental organization or other entity, as applicable.

(II) An entity filing a petition to request assignment of a N-1-1 abbreviated dialing code shall present evidence that a public benefit exists. The petition shall include, in the following order and specifically identified, the following information, either in the application or in appropriately identified attachments:

(A) background of the applicant, including composition of any governing board or agency;

(B) demonstration of public need;

(C) comprehensive list of participating agencies including proposed process to add to or delete agencies from the list;

(D) historic volume of calls seeking relevant information;

(E) a description of the affected area including list of cities, towns, counties, and central offices, if known, and any plans for expansion of that initial geographic area;

(F) staffing expectations, including hours and days of operation;

(G) proposed cost recovery solution, including funding or support mechanisms;

(H) letters of support from stakeholders (e.g., community members, government agencies, non-profit organizations);

(I) a statement that the entity agrees to answer all questions propounded by the Commission or its Staff concerning the petition;

(J) proposed plan for community notification and outreach; and

(K) other information demonstrating a public benefit.

(III) Additional requirements for entities filing a petition for 3-1-1 abbreviated dialing code for non-emergency governmental police and other governmental service information:

(A) The proposed method for routing the 3-1-1 calls to the call center.

(B) Estimated cost of implementation and the on-going provisioning of the 3-1-1 abbreviated dialing code. If two or more entities file a petition with the Commission to use the same N-1-1 in the same or overlapping geographic areas, the Commission shall use the criteria in subparagraph (f)(II) to establish one assignee, except petitions for 3-1-1 shall attempt to negotiate a settlement as to which entity shall provide the service in conflict. In the event the entities are not able to resolve a conflicting request for 3-1-1 service, the Commission shall have the final authority to determine which entity shall provide 3-1-1 service.

(IV) When a petition is granted by the Commission under subparagraph (f)(II), all providers that provide service in the geographic area outlined in the petition shall complete the following tasks:

(A) If an affected provider is using N-1-1 code for purposes other than stated in subparagraph 2741(b), that provider shall discontinue use for that non-compliant purpose.

(B) If the affected provider plans to seek recovery of its costs associated with N-1-1 implementation, the affected provider shall calculate the cost for the necessary translations and facilities work and shall file with the Commission.

(C) The affected provider shall estimate the time required to perform the necessary translation and/or facilities work to allow N-1-1 call completion from its subscribers as requested in the petition.

(V) Upon a showing that the public will benefit from the assignment of N-1-1 to a petitioner and factoring in the provider filed information, the Commission will establish a timeline for assignment and use of the N-1-1 abbreviated dialing code in the affected geographic area. All providers serving customers in the affected area shall comply with this assignment date unless a variance is sought and granted.

(f) Discontinuance of offering of N-1-1 access.

(I) Any entity that has been granted the authority to offer N-1-1 access and wishes to discontinue providing the N-1-1 service shall file a notification with the Commission not fewer than 45 days prior to the effective date of the proposed discontinuance. The Commission may give notice of the notification if it determines notice would be in the public interest.

(II) Contents of the notification. The notification shall contain the following information:

(A) the entity's name, complete mailed address (street, city and zip code), telephone number, and e-mail address;

(B) name, mailing address, telephone number and e-mail address of the person to contact for questions regarding the discontinuance;

(C) the proposed effective date, which shall not be sooner than 45 days after the date on which the notification is filed with the Commission;

(D) the reason(s) for the discontinuance;

(E) a detailed description of the affected area, including a map of the affected area; and

(F) the notice to the affected users of the discontinuance of N-1-1 service and a list of all the newspapers of general circulation in which the notice of discontinuance will be published.

(g) Neither an entity granted the use of a N-1-1 abbreviated dialing code nor a provider of telecommunications service may charge end users a fee on a per-call or per-use basis for using the N-1-1 system without the consent of the Commission.

(h) Sale or transfer of N-1-1 codes through private transactions is not allowed.

4 CCR 723-2-2742

39 CR 21, November 10, 2016, effective 12/1/2016

40 CR 15, August 10, 2017, effective 9/1/2017

41 CR 03, February 10, 2018, effective 3/2/2018

42 CR 02, January 25, 2019, effective 2/14/2019

42 CR 07, April 10, 2019, effective 4/30/2019

43 CR 02, January 25, 2020, effective 2/14/2020

43 CR 17, September 10, 2020, effective 8/17/2020

44 CR 17, September 10, 2021, effective 8/11/2021

44 CR 18, September 25, 2021, effective 10/15/2021

45 CR 03, February 10, 2022, effective 12/29/2021

45 CR 01, January 10, 2022, effective 1/30/2022

46 CR 05, March 10, 2023, effective 3/30/2023