12 Colo. Code Regs. § 2516-1-27.260
Consumers and service providers may file a complaint regarding LAS services. A "complaint" is an expression of dissatisfaction on matters such as the quality of services provided or a decision regarding an Auxiliary Service Provider's Status. A complaint must be filed within 45 calendar days of the date of the incident.
LAS staff shall resolve complaints using simple, non-adversarial procedures adopted by the Commission. If appropriate, Auxiliary Services Providers will be informed of a complaint about their services and given an opportunity to respond before LAS staff make a decision on the complaint. Any party who is dissatisfied with the resolution of a complaint may appeal the decision per the procedures to be adopted by the Commission. The Department's Executive Director and/or designee shall have final decision-making authority on the complaint.
12 CCR 2516-1-27.260