12 Colo. Code Regs. § 2509-2-7.102
Current through Register Vol. 47, No. 11, June 10, 2024
Section 12 CCR 2509-2-7.102 - HOTLINE REQUIREMENTSThe establishment of a statewide child abuse and neglect reporting hotline system is intended to provide an additional resource for the public to make an initial report of suspected or known abuse and/or neglect.
7.102.1COUNTY HOTLINE RESPONSIBILITIES [Eff. 8/1/17]A. County departments shall establish a dedicated child abuse and neglect reporting telephone line to receive calls from the statewide child abuse and neglect reporting hotline system.B. County departments shall ensure that all calls received through the statewide child abuse and neglect reporting hotline system will be answered by a live person designated by the county, which may include county staff, local law enforcement, the Hotline County Connection Center, and/or an answering service.C. County departments shall ensure that any county department staff that responds to inquiries regarding child abuse and/or neglect or gathers information for reports of child abuse and/or neglect are trained and annually certified according to the requirements outlined in Section 7.603 (12 CCR 2509-7).D. County departments shall ensure that all reports and inquiries received through the statewide child abuse and neglect reporting hotline system are documented in the state automated case management system by the end of the next business day following receipt as defined in Section 7.103.10.E. When county departments select a routing method in the statewide child abuse and neglect reporting hotline system that prevents call data from being collected by the hotline system, county departments shall provide the State Department with designated monthly reports. 1. County departments shall use a uniform template, provided by the State Department, to report the following: b. Average call duration; and,2. The monthly reports shall be due to the State Department by the third business day of the following month.7.102.2HOTLINE COUNTY CONNECTION CENTER RESPONSIBILITIES [Eff. 8/1/17]A. Hotline County Connection Center staff shall be continuously available twenty-four (24) hours a day, seven (7) days a week to receive and immediately route hotline calls to the appropriate county department. The appropriate county department shall be determined by the following criteria in order of priority:
1. Residence of the child;2. Current location of the child; or,B. All Hotline County Connection Center staff shall be trained and annually certified according to the requirements outlined in Section 7.603 (12 CCR 2509-7).C. Hotline County Connection Center staff shall ensure that all hotline calls are documented in the state automated case management system.7.102.3TRANSFER OF HOTLINE RESPONSIBILITIES [Eff. 8/1/17]A. With the express written consent of the Board of County Commissioners of a county, a county department may request that the State Department assist that county with the taking of calls or initial contacts from the public of reports of possible child abuse and/or neglect or of inquiries. The Executive Director of the State Department must approve this arrangement in writing (26-5-111(3) (B), C.R.S.).B. A county department may request that the State Department receive after-hours reports or inquires on behalf of the county department by submitting a written request to the State Department. The Board of County Commissioners must officially approve the use of the hotline system on behalf of the county. Approval of such arrangement shall be approved by the State Department Executive Director or his/her designee (26-5-111(4) (E), C.R.S.).C. In the event of a natural disaster or other emergency situation in which county departments cannot receive reports or inquiries from the statewide child abuse and neglect reporting hotline system, county departments may request that the Hotline County Connection Center receive their reports or inquiries, until they are able to resume normal operations.D. County departments may request another county department to receive reports and inquiries from the statewide child abuse and neglect reporting hotline system on behalf of the county department subject to the Board of County Commissioners' approval. Documentation of agreement from both county departments must be submitted to the State Department's Executive Director or his/her designee prior to implementation. Reports and inquiries taken by a county department or the Hotline County Connection Center on behalf of another county department must follow the requirements defined in 26-5-111, C.R.S. and Sections 7.101, 7.101.1, 7.102.1 D., 7.103, 7.103.1, and 7.103.2.
E. When the Hotline County Connection Center or another county department enters a report of child abuse and/or neglect into the state automated case management system on behalf of another county department, it shall transfer the referral to the appropriate responsible county department through the state automated case management system within two (2) hours after the call is completed. The method for notification is as follows:1. When a referral is sent during regular business hours, notification shall be through telephone call, voicemail, e-mail, text, or other emerging technology, and shall be documented in the state automated case management system; or,2. When a referral is sent outside of regular business hours, notification shall be through personal contact to a person who is the appropriate county department representative, and shall be documented in the state automated case management system.F. When a county department receives referrals from the Hotline County Connection Center or another county department, the county department shall confirm receipt of the referral within two (2) hours through the state automated case management system.G. When the Hotline County Connection Center or another county department enters an inquiry into the state automated case management system on behalf of another county department, they shall transfer the inquiry to the appropriate county department as follows: 1. Child welfare inquiries regarding child(ren/youth) or families with child welfare involvement shall be transferred to the appropriate county department through the state automated case management system within two (2) hours after the call is completed. a. When a child welfare inquiry is sent outside of regular business hours, notification shall be through personal contact to a person who is the appropriate county department representative, and shall be documented in the state automated case management system. 2. All other inquiries and requests for non-child welfare information shall be transferred to the appropriate county department through the state automated case management system within two (2) hours after the call is completed.H. When a county department receives an inquiry from the Hotline County Connection Center or another county department, the county department shall confirm receipt of the inquiry as follows: 1. Child welfare inquiries regarding child abuse and/or neglect or families with child welfare involvement shall be confirmed through the state automated case management system within two (2) hours of receipt.a. When a child welfare inquiry is received outside of regular business hours the county department shall also confirm receipt through personal contact with the appropriate county department representative, and shall be documented in the state automated case management system.2. All other inquiries and requests for non-child welfare information shall be confirmed through the state automated case management system by the close of the next business day.38 CR 19, October 10, 2015, effective 11/1/201539 CR 17, September 10, 2016, effective 10/1/201639 CR 19, October 10, 2016, effective 11/1/201640 CR 11, June 10, 2017, effective 7/1/201740 CR 13, July 10, 2017, effective 8/1/201741 CR 01, January 10, 2018, effective 2/1/201841 CR 03, February 10, 2018, effective 3/2/201841 CR 15, August 10, 2018, effective 9/1/201842 CR 03, February 10, 2019, effective 3/15/201943 CR 09, May 10, 2020, effective 6/1/202044 CR 01, January 10, 2021, effective 1/30/202144 CR 13, July 10, 2021, effective 7/30/202144 CR 21, November 10, 2021, effective 11/30/202144 CR 23, December 10, 2021, effective 12/30/202145 CR 01, January 10, 2022, effective 1/30/202245 CR 05, March 10, 2022, effective 3/30/202245 CR 11, June 10, 2022, effective 6/30/202246 CR 03, February 10, 2022, effective 3/2/202346 CR 09, May 10, 2023, effective 6/1/202346 CR 11, June 10, 2023, effective 7/1/202347 CR 09, May 10, 2024, effective 6/1/2024