10 Colo. Code Regs. § 2506-1-4.709

Current through Register Vol. 47, No. 24, December 25, 2024
Section 10 CCR 2506-1-4.709 - COLORADO ELECTRONIC BENEFIT TRANSFER SYSTEM (CO/EBTS) AND PROCESSING

CO/EBTS shall maintain a composite of data for all certified households and provide complete information on participating households for review sampling purposes, statistical summary, and reporting requirements. The automated system is a direct-access system that allows online issuance access to the master issuance file. The automated system provides for an online issuance system.

CO/EBTS will provide access to SNAP benefits by issuing a plastic debit card to clients receiving SNAP and/or PA benefits. The overall rules for CO/EBTS are in the Colorado Department of Human Services Special Projects rule manual at 12 CCR 2512-2.

Eligibility determinations in the automated system will be processed nightly to make SNAP benefits available the following day for initial certification. Ongoing cases will have benefits posted during a ten (10) calendar day cycle with the Social Security Number (SSN) as the basis. The ending number of the SSN will indicate the date for the posting of benefits. An SSN ending with one (1) will be posted on the first day of the month, two (2) on the second day of the month, etc. AN SSN ending with zero (0) will be posted on the tenth (10th) day of the month.

4.709.1Card/PIN Issuance Accountability
A. Local offices will establish procedures for issuance of CO/EBTS debit cards and Personal Identification Numbers (PINs). The household will be issued a debit card within seven (7) calendar days from the date of application for expedited cases and within thirty (30) calendar days for non-expedited cases.
B. Local offices shall maintain debit cards on site at its primary location and satellite offices. The EBTS contractor will provide counties with an initial supply of sequentially numbered cards with pre-embossed primary account numbers. Local offices must reorder cards to always ensure an adequate supply. The cards will be secured and accounted for through appropriate inventory and distribution forms.
C. The household PIN will be issued through encryption devices supplied by the state department.
4.709.2EBT Card Replacement
A. CO/EBTS debit cards for eligible recipients will be replaced when reported lost, stolen, or non-functioning. Replacement of cards will occur within three (3) business days of notification by the recipient.
B. Local offices may have replacement cards over the counter or through a transmission to the CO/EBTS contractor requesting mail issuance. Local offices shall not charge a fee if the replacement is issued by mail or the original card is inoperable due to no fault of the client. Local offices shall not charge a fee if the client is being recertified, and if, during the period of non-participation, the client has destroyed, lost, or damaged the original card.
C. Local offices shall not collect replacement fees by debiting a recipient's SNAP account.

10 CCR 2506-1-4.709

37 CR 15, August 10, 2014, effective 9/1/2014
37 CR 21, November 10,2014, effective 12/1/2014
38 CR 23, December 10, 2015, effective 1/1/2016
39 CR 01, January 10, 2016, effective 2/1/2016
39 CR 05, March 10, 2016, effective 4/1/2016
39 CR 07, April 10, 2016, effective 5/1/2016
39 CR 15, August 10, 2016, effective 9/1/2016
39 CR 17, September 10, 2016, effective 10/1/2016
39 CR 19, October 10, 2016, effective 11/1/2016
39 CR 23, December 10, 2016, effective 1/1/2017
40 CR 11, June 10, 2017, effective 7/1/2017
40 CR 17, September 10, 2017, effective 10/1/2017
41 CR 15, August 10, 2018, effective 9/1/2018
40 CR 23, December 10, 2017, effective 12/30/2018
42 CR 01, January 10, 2019, effective 2/1/2019
42 CR 03, February 10, 2019, effective 3/15/2019
42 CR 17, September 10, 2019, effective 10/1/2019
42 CR 18, October 10, 2019, effective 10/1/2019
42 CR 23, December 10, 2019, effective 12/30/2019
43 CR 01, January 10, 2020, effective 1/30/2020
43 CR 05, March 10, 2020, effective 2/7/2020
43 CR 07, April 10, 2020, effective 4/30/2020
43 CR 21, November 10, 2020, effective 11/30/2020
44 CR 21, November 10, 2021, effective 11/30/2021
45 CR 05, March 10, 2022, effective 3/30/2022
45 CR 19, October 10, 2022, effective 10/1/2022
45 CR 19, October 10, 2022, effective 11/1/2022
45 CR 21, November 10, 2022, effective 11/30/2022