9 Colo. Code Regs. § 2503-5-3.560
Current through Register Vol. 47, No. 20, October 25, 2024
Section 9 CCR 2503-5-3.560 - CASE TRANSFERSA. If the client's eligibility has been discontinued and he or she reports a change of address after the discontinuation, the client shall be required to complete a new application for benefits in the new county department of residence. This will result in a break in the client's grant payments.B. If the client notifies a county department of a change in address while the client's case is approved, the following steps shall be completed: 1. The case transfer shall be completed or additional verification shall be requested within three (3) working days. Verification will be acted on by the transferring county prior to transferring in accordance with timeliness requirements outlined in Section 3.553.2. Prior to transferring an ongoing case to the new county department, the originating county department shall update the case to address any unresolved IEVS, discrepancies, claims, and any unworked case changes.3. The new county department may choose to pull a case from the originating county department. a. If the new county department chooses to pull the case, it is responsible for addressing any unresolved IEVS, notifying the originating county department that the case has been transferred, and requesting from the originating county department any unworked changes so the new county department can process the changes.b. The originating county department shall be responsible for researching and documenting any discrepancies and claims.C. If the client notifies the county department of a change of address during his or her redetermination certification period, the following apply: 1. The county department receiving the change of address notice shall:a. Notify the client of the redetermination due date and the affected benefit month; and,b. Determine whether the client has received the redetermination packet. 1) If yes, the client shall be instructed to complete and return the redetermination packet to the new county department.2) If no, the new county department shall mail a redetermination packet to the client's new address, ask the client to come to the office to complete a redetermination, or ask the client to complete the redetermination through the online application process.2. If a client submits their redetermination packet to the originating county department prior to the end of the eligibility period and subsequently submits a new application in the client's new county department of residence before the redetermination is processed, the date of the redetermination shall be the date of application. The new county department may process the redetermination at the same time the new application is processed.3. When the client's redetermination packet has been mailed and then the client reports a change in address, the following shall apply:a. If the client reports the change of address and returns the redetermination packet to the originating county department, the originating county department shall process the redetermination and then transfer the case to the new county department.b. If the client reports the change of address to the new county department prior to returning his or her redetermination packet to the originating county department, the originating county department shall instruct the client to return their redetermination to the new county department for processing.c. If the client reports the change of address to the new county department after returning his or her redetermination packet to the original county department, the redetermination shall be processed by the original county department and then transferred to the new county department.4. When the client's redetermination packet has not been mailed and the client reports the change in address during the recertification timeframe, the county department receiving the change of address shall: a. Update the client's address in the statewide automated system to ensure the redetermination is mailed to the client's new address when it is generated by the statewide automated system;b. Inform the client that his or her case shall be transferred to the new county department; and,c. Provide the client with the name and address of the new county department office; and,d. The originating county department shall transfer the case.37 CR 13, July 10, 2014, effective 8/1/201437 CR 17, September 10, 2014, effective 10/1/201438 CR 04, February 25, 2015, effective 3/20/201538 CR 04, February 25, 2015, effective 4/1/201538 CR 09, May 10, 2015, effective 6/1/201538 CR 15, August 10, 2015, effective 9/1/201538 CR 23, December 10, 2015, effective 1/1/201639 CR 17, September 10, 2016, effective 10/1/201640 CR 03, February 10, 2017, effective 2/14/201741 CR 05, March 10, 2018, effective 4/1/201841 CR 15, August 10, 2018, effective 9/1/201841 CR 19, October 10, 2018, effective 11/1/201842 CR 01, January 10, 2019, effective 2/1/201943 CR 01, January 10, 2020, effective 1/1/202043 CR 03, February 10, 2020, effective 3/1/202043 CR 11, June 10, 2020, effective 7/1/202043 CR 23, December 10, 2020, effective 1/1/202144 CR 03, February 10, 2021, effective 3/2/202144 CR 13, July 10, 2021, effective 8/1/202145 CR 03, February 10, 2022, effective 3/2/202245 CR 05, March 10, 2022, effective 4/1/202245 CR 13, July 10, 2022, effective 7/1/202245 CR 15, August 10, 2022, effective 8/10/202245 CR 15, August 10, 2022, effective 8/30/202246 CR 01, January 10, 2023, effective 12/10/202246 CR 01, January 10, 2023, effective 1/1/202346 CR 03, February 10, 2022, effective 3/2/2023