8 Colo. Code Regs. § 1403-1-3.129
Current through Register Vol. 48, No. 1, January 10, 2025
Section 8 CCR 1403-1-3.129 - COMPLAINTS ABOUT CHILD CARE PROVIDERSCounties and the public may access substantiated complaint files regarding complaints about matters other than child abuse at the Department, Division of Early Learning, Licensing, and Administration, or on the Department's website at https://cdec.colorado.gov/find-child-care.
A. Complaints about qualified exempt child care providers Complaints shall be referred to the Department, Division of Early Learning, Licensing, and Administration staff or appropriate contracted agencies the same day as it is received by the county when:
1. The complaint is about a qualified exempt child care provider who is alleged to be providing illegal care.2. The complaint is related to issues such as violation of non-discrimination laws or denial of parent access to children in care (does not include investigation of illegal care). B. Complaints about licensed child care providers The following guidelines shall apply to complaints received by counties about licensed child care providers:
1. If the complaint concerns child abuse or neglect, the county shall immediately refer the complaint to the appropriate county protective services unit.2. If the complaint concerns a difference of opinion between a child care provider and an adult caretaker(s) or teen parent(s), the counties shall encourage the child care provider and adult caretaker or teen parent to resolve their differences.3. Complaints shall be referred to the Department, Division of Early Learning, Licensing, and Administration staff the same day the county receives it when the complaint is about a family child care home or child care center and is related to noncompliance with child care licensing statutes or regulations.46 CR 21, November 10, 2023, effective 10/1/2023, exp. 1/27/2024 (Emergency)46 CR 22, November 25, 2023, effective 12/15/202347 CR 13, July 10, 2024, effective 7/30/2024