Statutes, codes, and regulations
Colorado Administrative Code
Department 1000 - Department of Public Health and EnvironmentDivision 1011 - Health Facilities and Emergency Medical Services Division (1011, 1015 Series)Rule 6 CCR 1015-3 - EMERGENCY MEDICAL SERVICES
Chapter 5 - RULES PERTAINING TO AIR AMBULANCE LICENSING
Section 6 CCR 1015-3-5-10 - Complaints

6 Colo. Code Regs. § 1015-3-5-10

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Current through Register Vol. 48, No. 1, January 10, 2025
Section 6 CCR 1015-3-5-10 - Complaints
10.1 Complaints relating to the quality and conduct of any air ambulance service may be made by any person or may be initiated by the Department. The Department may make inquiry as to the validity of such complaint prior to initiating an investigation. If the Department determines that the complaint warrants a more extensive review, an investigation may be initiated. If the complaint does not warrant further review or the inquiry determines that the complaint is not within regulatory jurisdiction of the Department, the Department will notify the complainant of the results of the inquiry.
10.2 The Department does not have jurisdiction over billing disputes or aviation complaints.
10.3 Every licensed service shall report patient medical care complaints to the Department within seven (7) calendar days of its receipt. Every licensed service shall provide the Department with any response it makes to the complaint within seven (7) calendar days of its issuance. If the Department determines that the complaint warrants review, it may initiate an investigation.
10.4 Nothing in this section prohibits the Department from conducting a complaint investigation under circumstances it deems necessary.
10.5 The Department may refer complaints that are related to the requirements an accrediting organization approved by the Department to that accrediting for investigation. The Department may forward complaints to other regulatory agencies.

6 CCR 1015-3-5-10

37 CR 12, June 25, 2014, effective 5/21/2014
37 CR 12, June 25, 2014, effective 7/15/2014
37 CR 22, November 25, 2014, effective 12/15/2014
38 CR 24, December 25, 2015, effective 1/14/2016
40 CR 10, May 25, 2017, effective 7/1/2017
40 CR 20, October 25, 2017, effective 1/1/2018
40 CR 21, November 10, 2017, effective 1/1/2018
41 CR 23, December 10, 2018, effective 1/14/2019
43 CR 22, November 25, 2020, effective 1/1/2021
44 CR 23, December 10, 2021, effective 12/30/2021
45 CR 10, May 25, 2022, effective 6/14/2022