6 Colo. Code Regs. § 1011-4, pt. 9
Current through Register Vol. 47, No. 17, September 10, 2024
9.1 The county shall ensure that each secure transportation service has written client rights that assure a client has the right to be treated with consideration, respect, and full recognition of human dignity and individuality, and that include, at a minimum: (A) The right of the client and their property to be treated with respect;(B) The right of the client to have access to basic comfort items and their personal mobile phone provided the direct client support staff member establishes and documents that those items do not pose a danger to the client or staff member;(C) The right of the client to wear their own clothes provided the direct client support staff member establishes and documents that those items do not pose a danger to the client or staff member;(D) The right of the client to receive secure transportation services by the least restrictive means necessary to assure the safety of the client;(E) The right of the client to be free from discrimination in the provision of services;(F) The right of the client to be free from neglect; financial exploitation; and verbal, physical, and psychological abuse, including humiliation, intimidation, or punishment;(G) For clients who request voluntary transport, the right of the client to discontinue secure transportation services;(H) The right of the client to receive disclosure about any video and/or audio recording that occurs during the delivery of service in accordance with applicable privacy laws;(I) The right of the client to have personally identifying health information protected from unnecessary disclosure;(J) The right of the client or their representative to file a complaint against the secure transportation service with the secure transportation service and county concerning services or care that is or is not furnished, and receive documentation of the existence of the investigation and resolution of the complaint, including providing the complainant with the results of the investigation and the secure transportation service's plan to resolve any identified issues; and(K) The right of the client to file a complaint with the secure transportation service and county without fear of discrimination or retaliation by the secure transportation service's owner, manager, administrator, or any staff members.9.2 The county shall ensure that each secure transportation service has client rights' policies and procedures that include, at a minimum: (A) Procedures for identifying, reporting, reviewing, and investigating all allegations of abuse, mistreatment, neglect, and exploitation.(B) Procedures for timely communicating all investigation results to the client and county in which the secure transportation service is licensed.(C) Procedures for timely and appropriate disciplinary action up to and including termination of staff and appropriate legal recourse against any staff member who has engaged in abuse, mistreatment, neglect, or exploitation of a client.(D) Procedures the direct client support staff member must follow, pursuant to Parts 9.1(B) and (C), to document their decision to:(1) withhold any basic comfort items and/or the client's personal mobile phone, or(2) prohibit a client from wearing their own clothes.9.3 The secure transportation service shall provide written documentation of client rights and client rights' policies and procedures, including the right to file a complaint with the county, to clients at the initiation of the secure transportation service.(A) If the client is unable to read the rights, they shall be read the rights in a language they understand.45 CR 14, July 25, 2022, effective 8/14/2022