6 Colo. Code Regs. § 1011-3-9

Current through Register Vol. 47, No. 11, June 10, 2024

Section 6 CCR 1011-3-9 - COMPLAINTS

9.1 When services commence, the Agency shall provide each consumer with:

9.1.1 Contact information for the Department and the Agency staff responsible for complaint intake and problem resolution;

9.1.2 Information regarding how to initiate a complaint; and

9.1.3 Information regarding the Agency's investigation and resolution process.

9.2 Complaints may be reported to the CIHCS Agency and/or the Department.

9.3 Complaints in writing against medical directors for violations of these rules may be initiated by any person, the Colorado Medical Board, the Colorado Board of Nursing, or the Department.

9.3.1 The Department may refer complaints made against medical directors to the Colorado Medical Board or the Colorado Board of Nursing for review.

9.4 The Agency shall refer to the appropriate regulatory body any credible allegation made against a CIHCS Agency provider who is licensed, regulated, or certified concerning the provision of care to the consumer, including an allegation concerning a provider acting outside of his or her scope of practice.

6 CCR 1011-3-9

40 CR 21, November 10, 2017, effective 1/1/2018