961 Mass. Reg. 2.45
The Commonwealth of Massachusetts, its subdivisions, agents, officers employees and representatives, the Commission, its Director, agents, officers, employees and representatives shall be discharged of all liability upon payment of a prize or any one installment thereof to the holder of any winning Lottery ticket, in accordance with the information submitted in the Mobile Claim Process, or as set forth on the claim form as supplied to the Director. If there is a conflict between the information of or on a winning Lottery ticket and the information in a Mobile Claim or on a claim form, the Commission may rely on the Mobile Claim or claim form after the ticket for which it has been filed has been validated as a winning ticket and, in so doing, it will be relieved of all responsibility and liability in the payment of a prize in accordance with the information set forth therein. The Commission's decisions and judgements in respect to the determination of a winning ticket or of any other dispute arising from the payment or awarding of prizes shall be final and binding upon all participants in the Lottery, unless otherwise provided by law and 961 CMR 2.00. In the event a dispute arises with respect to the winning ticket, a claim form, a Mobile Claim, the Mobile Claim Process, the payment, or the awarding of any prize, the Commission may withhold payment of the prize winnings until it determines the controversy and reaches a decision or it may petition a court of competent jurisdiction for instructions and a resolution of the controversy. Payment pursuant to 961 CMR 2.45 shall discharge the Commission and Director of further liability or responsibility to any and all claimants. In the event of any controversy or confusion in the interpretation and application of the law or of 961 CMR 2.00 or of any other procedure employed by the Commission, the Director, by direction of the Commission, may petition a court of competent jurisdiction.
961 CMR 2.45