Section 4.070 - Reporting to Office of Patient ProtectionEach carrier shall provide to the Office of Patient Protection no later than April 1st of each year, the following information to assist the Office of Patient Protection in resolving enrollment waiver requests.
(1) Each carrier shall provide the name, telephone number and e-mail address of the person or persons within its organization who will serve as the general contact for the Office of Patient Protection for enrollment waivers.(2) Each carrier shall provide the name, telephone number and e-mail address of the person or persons who have the authority to approve enrollment applications.(3) Each carrier shall provide the name, telephone number and e-mail address of the person or persons to whom the Office of Patient Protection can direct a specific caller with a particular enrollment problem. This information shall include the name and contact information for a specific individual or individuals and shall not be a general customer service number.(4) If any of this contact information changes, the carrier shall provide the new information in writing to the Office of Patient Protection within ten business days following the change.Amended by Mass Register Issue 1301, eff. 12/4/2015.