Section 501.300 - Complaints Process(1) In a time and manner determined by the Commission, a dedicated telephone number, email address or other means shall be provided for members of the public or Qualifying Patients to notify the Commission of complaints regarding MTCs, MTC Agents or Host Communities.(2) The Commission may, at its discretion, investigate or decline to investigate any complaint or refer a complaint to another law enforcement or regulatory authority.Adopted by Mass Register Issue 1380, eff. 12/23/2018.Amended by Mass Register Issue 1403, eff. 11/1/2019.Amended by Mass Register Issue 1406, eff. 11/1/2019.Amended by Mass Register Issue 1434, eff. 1/8/2021.Amended by Mass Register Issue 1507, eff. 10/27/2023.Amended by Mass Register Issue 1535, eff. 11/22/2024.