Section 5.12 - Action upon the Completion of Investigation(1) If, after the Investigation of a report, a Protective Services Caseworker determines that there is no Reasonable Cause to Believe that a Reportable Condition exists, the Protective Services Caseworker, with supervisory approval shall: (a) Expunge records in accordance with 651 CMR 5.20(11) within three years of such determination; and(b) Where appropriate, the Protective Services Caseworker shall provide information and referral to the Elder regarding social, health, legal, or other services.(2) If, after the Investigation of a report, a Protective Services Caseworker determines that there is Reasonable Cause to Believe that a Reportable Condition exists, the Protective Services Caseworker, with supervisory approval, shall open the case for the provision of Protective Services.Amended by Mass Register Issue 1330, eff. 1/13/2017.