The purpose of 560 CMR 5.00 is to carry out the provisions of M.G.L. c. 6A, § 18B by establishing certification requirements for enhanced 911 telecommunicators, providing for standards governing emergency medical dispatch, and establishing 911 call handling procedures to maximize 911 telecommunicator proficiency and to provide enhanced public safety benefits to the citizens of the Commonwealth.
560 CMR, § 5.01