430 CMR 11.00 applies to all non-monetary redeterminations under M.G.L. c. 151A, § 71, except those pertaining to single party issues. 430 CMR 11.00 is procedural in nature and limited to redeterminations based on non-monetary issues; 430 CMR 11.00 does not establish the substantive grounds for redeterminations and do not apply to redeterminations based on monetary issues.
430 CMR, § 11.02