207 CMR, § 13.02
For purposes of 207 CMR 13.00, the following terms shall be defined as follows:
Agent. A person authorized by another (principal) to act for or in place of the principal.
Customer. A person or business who resides in Massachusetts and subscribes to local or long distance telecommunications services.
Department. The Massachusetts Department of Telecommunications and Cable.
Interexchange Carrier or IXC. Any telecommunications common carrier engaged in the provision of long distance telephone service.
Letter of Agency or LOA. A document meeting the form and content requirements of M.G.L. c. 93, § 109 and 47 CFR § 64.1130, signed by a customer to indicate that the customer has authorized a change of his or her IXC or LEC.
Local Exchange Carrier or LEC. A telecommunications common carrier registered with the Department to provide local exchange telecommunications service, not including persons engaged in the provision of commercial mobile service under § 332(e) of the Federal Communications Act of 1934, except to the extent that the Department determines such service should be included in the definition of such term.
Slamming. Any unauthorized change to a customer's primary IXC or LEC.
Telecommunications Common Carrier. Any entity registered with the Department to provide telecommunications services.
Third Party Verification or TPV. A customer's oral authorization to change an IXC or LEC that meets the requirements set forth in M.G.L. c. 93, § 109(c), recorded by an entity registered with the Department operating in a location physically separate from an IXC, LEC, or telemarketing representative.
207 CMR, § 13.02